All outtake requests and subsequent shipping charges for the outtake will be processed through the platform. Outtake requests can be made on the platform by clicking into your account and selecting 'Account' then 'Shipments' then 'Ship from Vault.'
Please allow 2 business days for assets to be removed from the Vault and processed before shipping. Packages sent from the Vault are insured by Alt and may arrive separately if multiple cards are requested for outtake. A signature upon delivery will be required for any packages with a value greater than $5,000.
To submit your outtake request:
Login to your Alt Account
Hit the menu bar in the top right corner with your name, then select 'Account'
Select 'Shipments', and then 'Ship from Vault'
Go through the flow to select the items you'd like to ship and enter the shipping address
Our team will receive that request and will package & process your order within 2 business days
For questions, please contact us through the messenger located in the bottom left corner of your browser or reach out to email@example.com.