Outtake Shipping Requests via the Alt platform.
All outtake requests can be made on the platform by clicking into your account and selecting 'Account' then 'Shipments' then ‘Ship From Vault.’ You will need to make sure the item(s) you wish to request are not currently listed on Exchange or purchased with Instant Credit funds that are currently pending settlement.
All outtake requests and subsequent shipping charges for the outtake will be processed through your Alt Account.
To submit your outtake request please:
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Login to your Alt Account
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Hit the menu bar in the top right corner with your name, then select 'Account'
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Select 'Shipments', and then 'Ship from Vault'
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Go through the flow to select the items you'd like to ship and enter the shipping address
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Our team will receive that request and will package & process your order