Shipping to the Vault: Customers are responsible for shipping charges to the Vault. A prepaid shipping label can be created from your Alt Profile and shipping charges will appear on your invoice in account activity. Standard shipping rates apply. Customers are also responsible for all insurance coverage for packages sent to the Vault. This can be done through a shipping carrier or a personal policy.
Shipping from the Vault: Customers are responsible for shipping charges from the Vault. Standard shipping rates apply and your account balance must be funded to cover shipping fees at the final step of the outtake process. Packages sent from the Vault are insured by Alt. A signature upon delivery will be required for any packages with a value $5,000. If multiple cards are requested at outtake, they may arrive in separate packages.
To insure your cards while shipping them to the Vault, you can create a shipping label on our website and select shipping insurance up to $10,000. For additional insurance coverage beyond $10,000, we advise our customers with high-value cards to ship to the Vault while utilizing a personal policy. Alt recommends WAX Insurance for personal policies. Using their mobile app (iOS or Android), enter the referral code: ALTWAX to get started.
If you would like to explore additional shipping insurance options for high-value cards, please send us a message via support chat or contact us at firstname.lastname@example.org.