We’ve provided a Help Center and Customer portal for our users to manage support requests and access our knowledge base.
This helps customers keep track of activities that matter most. Customers can check the status of their support requests and can search through previous interactions to access information that they’ve previously asked and access articles to find answers to questions faster.
To access the Help Center and Customer portal.
Click your profile icon on the upper-right of your screen and select Help Center. From there, you can click your name in the upper-right of your screen and select My activities to open the customer portal.
To submit a new ticket you can
- Use the messenger located at the bottom right of your screen.
- Submit a ticket through the Customer Portal
When submitting a support request
1.Select your ticket type
- Get in touch
- Instant Liquidity
- Alt Value looks off
2. Enter a subject and description related to your problem or request.
As you enter a subject, a list of suggested articles may appear. You can click one of the articles instead of submitting the request if applicable. This is to encourage self-service and minimize tickets.
3. Add any attachments.
The file size limits are 20 MB, and you add up to 5 files.
4. Click Submit or Send
Tracking support requests
The ticket statuses are:
- Open - the support team is working to resolve the request
- Solved - the request was resolved
For further assistance, please contact us directly at firstname.lastname@example.org.